Senior ITSM Architect — ITIL Process

A leading IT services provider in Dubai is seeking an experienced IT Service Manager to oversee the design and optimization of ITIL processes. The candidate should have 8-10 years of experience, a bachelor's degree in computer science or IT, and certifications like ITIL Expert or Master. Key responsibilities include ensuring compliance with SLAs, conducting audits, and leading training sessions on ITIL best practices. This role is essential for driving operational excellence and continuous service improvement within the organization.
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