Job Description
In Common is hiring on behalf of a US-based company providing rental verification services.
Role Overview
We’re hiring our Learning & Development leader for offshore teams supporting a complex underwriting function. This role is foundational. You will own how underwriters are trained, ramped, and kept current as the business scales across India and the Philippines.
This is not a generic L&D role. You’ll start by doing the job you’re training for, deeply understanding underwriting workflows, decision logic, and edge cases before designing scalable learning systems.
Experience & Background
- 6–8 years of relevant experience preferred (quality over tenure)
- Strong preference for underwriting, financial services, insurance, or risk operations
- Proven experience training complex, judgment-heavy processes (not basic SOPs or linear workflows)
- Hands-on experience designing and delivering training, not just managing vendors or programs
Key Responsibilities
- Complete full underwriter training to build deep business and process context
- Take over training from current operational staff and build a sustainable L&D model
Design and run:
- New-hire onboarding for underwriters
- Ongoing training for process changes, policy updates, and quality improvements
- Build, populate, and maintain the Learning Management System (LMS)
- Create structured, high-quality training content (written, video, assessments)
- Enable asynchronous learning to support flexible start dates and faster ramp-ups
- Partner closely with underwriting leaders across India and the Philippines to ensure training stays aligned with real-world decisions
What Success Looks Like
- Faster, more consistent underwriter ramp-up
- Reduced dependency on senior underwriters for training
- Clear, version-controlled training content that scales across geographies
- Ability to onboard new cohorts without bottlenecks
Growth & Career Path
- Opportunity to build and lead an L&D team as the organization scales
- Option to specialize further in content design and learning systems, or expand into broader onboarding and people enablement
- Long-term scope to shape how capability building works across offshore teams
Role Overview
We’re hiring our Learning & Development leader for offshore teams supporting a complex underwriting function. This role is foundational. You will own how underwriters are trained, ramped, and kept current as the business scales across India and the Philippines.
This is not a generic L&D role. You’ll start by doing the job you’re training for, deeply understanding underwriting workflows, decision logic, and edge cases before designing scalable learning systems.
Experience & Background
- 6–8 years of relevant experience preferred (quality over tenure)
- Strong preference for underwriting, financial services, insurance, or risk operations
- Proven experience training complex, judgment-heavy processes (not basic SOPs or linear workflows)
- Hands-on experience designing and delivering training, not just managing vendors or programs
Key Responsibilities
- Complete full underwriter training to build deep business and process context
- Take over training from current operational staff and build a sustainable L&D model
Design and run:
- New-hire onboarding for underwriters
- Ongoing training for process changes, policy updates, and quality improvements
- Build, populate, and maintain the Learning Management System (LMS)
- Create structured, high-quality training content (written, video, assessments)
- Enable asynchronous learning to support flexible start dates and faster ramp-ups
- Partner closely with underwriting leaders across India and the Philippines to ensure training stays aligned with real-world decisions
What Success Looks Like
- Faster, more consistent underwriter ramp-up
- Reduced dependency on senior underwriters for training
- Clear, version-controlled training content that scales across geographies
- Ability to onboard new cohorts without bottlenecks
Growth & Career Path
- Opportunity to build and lead an L&D team as the organization scales
- Option to specialize further in content design and learning systems, or expand into broader onboarding and people enablement
- Long-term scope to shape how capability building works across offshore teams
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