Senior Learning & Development Manager (Luxury)

The Senior Learning & Development Manager will be responsible for designing and delivering the learning strategy across the business, with a primary focus on retail excellence, client experience, and people development. You will partner closely with the Retail Director to build the tools, training programs, and standards that enable our retail teams to offer a consistent, world-class client experience across all markets.

At the same time, you will own and shape the wider L&D agenda for head office teams—creating onboarding journeys, career pathways, and development programs that support growth at every level. This role also oversees internal communications, ensuring our teams feel connected, informed, and aligned with the company’s direction as we scale.

This is a unique opportunity to build a comprehensive L&D function from the ground up within a fast-growing luxury brand.

Key Responsibilities ...