Job Description

The Student and Academic Services Department (SASD) is a dedicated team committed to delivering comprehensive support across the entire student life cycle – from admission and matriculation to graduation and beyond the classroom. SASD works collaboratively with schools, colleges, and autonomous institutes to ensure a seamless and enriching academic journey for all students. 

As part of the Office of Information, Knowledge and Library Services (OIKLS) within SASD, this position will contribute to the Library’s purpose of ensuring that NTU community has seamless access to information and services to support the learning, teaching and research needs.

The successful applicant will support the Service Innovation and Excellence unit within the Library in driving service quality initiatives.

Responsibilities:

  • Manage the standard operating procedures (SOPs) for feedback management and service recovery.

  • Apply the guidelines on service deliver...

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