Job Description

About the opportunity

Arqia, a Wireless Logic Group company and a global leader in M2M connectivity and the Internet of Things (IoT), is looking for a Logistics Specialist to work in a dynamic, collaborative environment, with a strong focus on customer service excellence and operational/logistics support.

This professional will support administrative and logistics routines, ensuring SLA compliance, process organization, and customer support, as well as handling order flows, inventory, purchasing, and CRM-based service management.


Key responsibilities

  • Provide customer service and support via phone, chat, and Zendesk, including triage and ticket logging
  • Manage customer relationships according to support levels and SLAs
  • Support SIM orders, supply chain activities, and track deliveries, deadlines, and shipping status
  • Control and monitor local SIM inventory levels ...

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