Job Description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Position Summary:

The Operations Executive is responsible for order management, planning, and executing shipments, as well as handling customs procedures for both exports and imports. This role ensures that all tasks are completed correctly, timely, rapidly, and cost-efficiently. The Operations Executive will ensure that shipments are sent securely and efficiently while meeting the needs and expectations of customers and World Courier offices. Compliance with all relevant regulations and guidelines, particularly customs regulations for industrial service shipments, is essential. The role requires maintaining reliable transportation services and effective communication links among customers, suppliers, government authorities, and Operations/Customer Service.

Primary Duties and Responsibilities:

  • Edit and maintain jobs (Exports/Imports) in TMS System

  • Perform a "Routing Check" regarding the selection and combination of different transport models (airplane, car, train, Aerolink)

  • Order drivers for the pickup and delivery of shipments at customer locations and freight companies

  • Check collected shipments in the office and prepare them for transport

  • Book and pre-advise shipments

  • Monitor shipments during transport and respond flexibly to any deviations from the plan

  • Continuously check notes in WorldStar/TMS and handle pre-advised shipments

  • Check planned departure or arrival times of flights in WorldStar & TMS ("Post Flight Check")

  • Verify internal debits and credits (Clearinghouse)

  • Recognize and utilize important information (All Stations Emails, Holiday Lists, Ops-Memos, C/H Memos)

  • Work securely with all pertinent regulations (ADR/DGR/IATA) and relevant laws and ordinances

  • Use and maintain available technical tools (WorldStar, TMS, OpStar, BioStar, OrgaNice, Flight Monitor)

  • Manage the store-room (packaging, supplies, cooling media, etc.)

  • Communicate with national and international World Courier stations/Aerolink/agents

  • Build and maintain relationships with contractors/transporters (airlines, handling agents, rail, customs, government agencies, veterinarians, suppliers, etc.)

  • Perform preliminary actions, including:

  • Preconditioning and pre-placement of packaging materials and cooling media

  • Marking and labeling shipments as per regulations

  • Preparing and/or procuring all necessary documentation (HWB, MAWB, import/export permits, export customs paperwork, live animal certificates, dangerous goods declarations, etc)

  • Check transport documents as per GGVS/ADR/IATA-DGR. Carry out all customs formalities (Export/Import) through:

  • Inspection and/or procurement of necessary paperwork for import/export

  • Determining all customs and taxes, entering these in WorldStar & TMS

  • Complete customs declarations (electronic or via the internet) at the responsible customs office (Import/Export)

  • Load and unload packages scheduled for pickups/deliveries

  • Check correctness and completeness of consignments during pickups/deliveries

  • Consult with dispatching on the best route available for timely delivery/pickup

  • Ensure the House Way Bill is properly completed by the shipper and/or consignee

  • Use a cell phone to report on the progress or problems of deliveries and pickups, ensuring constant availability

  • Verify the good order of packages and/or envelopes

  • Provide a communication link between customers and office staff

  • Report customer feedback immediately to operations

  • Ensure that all assigned tasks are fulfilled correctly and timely

  • Maintain excellent cooperation with team members

  • Be courteous with all customers and use proper language at all times

  • Be dependable and avoid unexcused absences

  • Present a professional appearance by wearing clean clothes and maintaining a well-kept appearance

  • Always follow safety protocols at work

  • Perform additional tasks assigned by superiors that are related to the job or arise out of necessity

    • Reports Directly To:

    The Operations Executive reports to the Branch Manager

    .

    Experience and Educational Requirements:

  • Completion of education equivalent to 10+2 or higher in the Indian schooling/higher education system

  • Experience in logistics, cold chain, courier, or export/import is desirable

  • An IATA DGR certificate is preferred

    • Minimum Skills, Knowledge and Ability Requirements:

  • Proficiency in MS Office tools

  • Knowledge of cold chain logistics and clinical trial logistics is an added advantage

  • Ability to read, write, and interpret basic English

  • Fluency in spoken and written English

  • Willingness to learn related software required for this role

    • What Cencora offers

    ​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

    Full time

    Affiliated Companies

    Affiliated Companies: World Courier (India) Private Limited

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