Senior Machine Learning Engineer

Job Description

Zendesk’s people have one goal in mind: to make Customer Experience better. Our products help more than 125,000 global brands (AirBnb, Uber, JetBrains, Slack, among others) make their billions of customers happy, every day.

We’re looking for a Senior ML engineer to join our team and play a key role in levelling up the RAG platform powering Zendesk!

What you’ll be doing

• Delivering AI-powered capabilities to our customers at Zendesk scale using the latest in LLM technology

• Working closely with Product Management, ML Scientists and other ML Engineers to define feature scope and implementation strategies

• Mentoring junior team members, as well as pairing with more experienced colleagues to foster mutual learning

• Supporting our deployed services to ensure a high level of stability and reliability

<...