Senior Manager - Account Management

MISSION :

• Maximise revenue and retention of profitable clients, whilst taking into account the loss ratio and the WAP of the portfolio. 
• Provide customers with the highest level of service starting from the inception date of the contract in order to build trust and solid relationship with clients.
• Actively promote new products and solutions of Coface within the existing clients in order to maximize up-selling effect. 
• Manage the customer relationship throughout the client life cycle.

MAIN RESPONSIBILITIES:

Customer relationship management:

• Personally contact and secure existing customers accounts via regular and proactive communication.
• Build strong customer relationships and create a sense of mutual trust and beneficial reliance with existing clients.
• Make telephone calls and in-person visits and presentations to exist...