Job Description

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.

Cell Therapy is one of the most groundbreaking new forms of cancer treatments being studied today. With therapies only in their infancy and BMS’s continued investment in our Cell Therapy capabilities, the growth potential of this science, your career, and the ability to help patients are incredible.

This position is responsible for building and managing a high-functioning team of APAC Operations Specialists, Scheduling and Cell Logistics, who serve as the primary points of contact for our couriers, apheresis collection centers, clinical treatment sites, distribution warehouse and manufacturing sites in managing real-time operational issues. The goal is to ensure that this team is trained and supported in order to handle and triage a high volume of daily phone calls and emails. This person must maintain strong relationships with partners across the franchise and operations teams to ensure best-in-class customer service is delivered to our internal and external partners.

  • Position is office-based with in-office attendance required a minimum of 50% of the time. Remote work must be performed at home with a consistent office setup and internet access, as extensive work at computers and phones is essential to job function. Standard workdays will be Monday through Friday.
  • Holiday support is required as assigned.
  • Domestic and international travel is possible but will not exceed 20%.

    • This position will report to Associate Director, APAC Cell Therapy 360 Scheduling, and will collaborate with other global Senior Managers and Managers.

    Education:

  • Bachelor’s degree or equivalent work experience 

    • Experience:

  • 7 years of scheduling, planning, operations, customer service preferred
  • 2+ years managing direct reports, direct or indirect managing teams preferred

    • Responsibilities:

  • Directly oversee a team of APAC Operations Specialists and manage real-time operational issues while maintaining a positive, inclusive and professional team atmosphere and delivering on SCLT strategy
  • Influence strategic decisions and day-to-day operations through a strong sense of leadership
  • Manage Tier 1’s department (GPO) or regional cross-functional projects
  • Manage supply issues or business continuity execution
  • Lead, manage, and delegate backfill responsibilities for the APAC Operations team
  • Work with SCLT’s Scheduling Technical Training team to develop Operations-specific training
  • Accountable for team performance and Key Performance Indicators (KPIs)
  • Hire and/or develop direct and indirect reports
  • Maintain a positive, inclusive and professional team atmosphere
  • Manage given resources and identify resources needs
  • Ensure direct reports and their teams are properly trained and are aligned with Global SCLT strategy
  • Closely collaborate with Global Senior Operations leadership to ensure Global alignment on operations processes and ways of working
  • Communicate issues and resolutions with management and key internal and external stakeholders
  • Analyze trends and develop action plans from feedback, operational metrics, and KPIs
  • Set and manage team goals aligned with Global SCLT strategy
  • Plan and facilitate Global SCLT meetings for Managers and Senior Managers
  • Provide weekly updates on team projects and goals to regional heads
  • Provide input into goals and plans to deliver on Global SCLT strategy
  • Manage relationships with regional partners as assigned
  • Act as SME on global projects as assigned
  • Develop and gather endorsement for business cases for transformational projects
  • Mentor/lead at least one cross-region working group

    • Knowledge, Skills, and Abilities:

  • Highly self-motivated, self-aware, and professional 
  • Excellent communication (written and verbal) and presentation skills 
  • Able to lead a team of professionals directly and through a matrixed organization 
  • Must be skilled in planning and organizing, conflict management, decision-making, building relationships, innovation management, and resource allocation
  • Flexibility in responding to changing business needs
  • Eager to work with teams from other regions and cultures 
  • Strong sense of ownership and accountability 
  • Able to work independently and in groups
  • Ability to make decisions in a fast-paced, high-volume environment

    • Uniquely Interesting Work, Life-changing Careers
    With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

    On-site Protocol

    BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

    Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

    Supporting People with Disabilities

    BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to . Visit to access our complete Equal Employment Opportunity statement.

    Candidate Rights

    BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

    Data Protection

    Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

    R1597899 : ​Senior Manager, APAC Operations, Scheduling & Cell Logistics

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