Senior Manager, Billing & Collections

Location: Toronto, ON, in-office

Reports to: VP, Customer Operations

About the Role

We are seeking a high-energy, experienced Senior Manager, Billing & Collections to lead and scale a high-volume collections operation. This role will oversee a team of up to 30 collection agents and play a critical role in shaping collection strategy, improving processes, and driving performance—while always operating with integrity and in full compliance with internal policies and external regulations.

This role requires a strong people leader and strategic thinker who collaborates closely with other department leaders to improve overall customer experience, operational efficiency, and business outcomes.

Key Responsibilities

Leadership & Team Development

• Lead, coach, and develop a team of up to 30 billing and collections agents
• Hire, onboard, and train high-performing ...