Senior Manager, Business Systems Analysis, CRM

Job Description

What will you do?

• Provide thought leadership and direction for the RBC WMC CRM transformation onto the Salesforce platform
• Lead and manage Discovery and Delivery of current and future roadmaps of Wealth Management's CRM transformation to align organization goals with the future state design of the Salesforce platform
• Facilitate collaborative sessions with large and diverse business stakeholder groups to drive requirements discovery, analysis, and review
• Lead the functional design of the Salesforce Financial Service Cloud to drive business value
• Lead conversations on integration scope and design, with business stakeholders, develop integration design in partnership with CRM architecture and tech leads and document the requirements.
• Actively lead, right from requirements gathering by documenting system solutions in the form of user stories, story maps, features,...