Senior Manager, Call Center Operations

Senior Manager, Call Center Operations

For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued. 

We help people do more with their technology and stay connectedonall of their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistanceto fix any technology issues they haveand protection of their devices to ensure they quickly get a replacement or repair if anything does go wrong. 

What you will be doing:

The Senior Manager, Call Center Operations will lead a team of Managers by providing them with direction, support, and career development. Demonstrate innovation by enhancing or creating processes that will improve customer satisfaction, increase productivity, and improve the performance of all clients and teams. Improve team member satisfaction by creating an environment consi...