Senior Manager, Capability Implementation

(What the role is)

The Capability Implementation team aims to elevate the capabilities of Social Service Agencies (SSAs) to deliver quality and sustainable services to service users. We do so by:
(a) Analysing subsectors' landscape to identify gaps in SSAs' capabilities;
(b) Developing cluster-specific strategies and tailored interventions that aligns with national policy and master planning;
(c) Implementing capability building interventions through working closely with SSAs. This includes assessing each SSA's organisational needs, designing capability-development plans, and tracking implementation and outcomes.
We use NCSS' Organisational Health Framework for Social Services as the framework for organisational health and capability. Capability-building initiative includes, but is not restricted to, embedding digitalisation, improving people practice and volunteer management, and fostering sector-wide collaborations.

(What you will be working o...