Job Description
Senior Manager, Client Experience Design - Corporate and Institutional Banking
Brand: HSBC
Area of Interest:
Location:
Central, Hong Kong Island, HK
Work style: Hybrid Worker
Date: 3 Feb 2026
**Role Purpose:**
CIB's ambition is to be the #1 Global Corporate and Institutional bank in the world. As a client-centric organisation, how clients experience our propositions, technology and products will be central to achieving it. This role will be part of the newly formed Client Experience Design (CXD) team. This role will be pivotal in defining how our Corporate and Institutional Banking (CIB) clients interact with us, setting the standard for a unified and exceptional experience. They will be responsible for developing and implementing a CX strategy across all client facing touchpoints and channels, aimed at increasing client satisfaction. The role ho...
Brand: HSBC
Area of Interest:
Location:
Central, Hong Kong Island, HK
Work style: Hybrid Worker
Date: 3 Feb 2026
**Role Purpose:**
CIB's ambition is to be the #1 Global Corporate and Institutional bank in the world. As a client-centric organisation, how clients experience our propositions, technology and products will be central to achieving it. This role will be part of the newly formed Client Experience Design (CXD) team. This role will be pivotal in defining how our Corporate and Institutional Banking (CIB) clients interact with us, setting the standard for a unified and exceptional experience. They will be responsible for developing and implementing a CX strategy across all client facing touchpoints and channels, aimed at increasing client satisfaction. The role ho...
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