Job Description
Job Description
Job Purpose
The Senior Manager, Client Operations is responsible for establishing operational objectives, policies, and strategic direction for the Client Operations function serving ICE Mortgage Technology's customer base. This leadership role brings near-expert level domain expertise to manage complex, ambiguous problems while ensuring exceptional client satisfaction and operational excellence. The Senior Manager mentors and develops team members, delegates assignments effectively, and drives continuous improvement across the organization.
Responsibilities
Job Purpose
The Senior Manager, Client Operations is responsible for establishing operational objectives, policies, and strategic direction for the Client Operations function serving ICE Mortgage Technology's customer base. This leadership role brings near-expert level domain expertise to manage complex, ambiguous problems while ensuring exceptional client satisfaction and operational excellence. The Senior Manager mentors and develops team members, delegates assignments effectively, and drives continuous improvement across the organization.
Responsibilities
- Establish operational objectives, policies, and strategic priorities for the Client Operations functional area
- Manage and execute solutions to complex, ambiguous problems to meet functional objectives and enhance client experience
- Delegate assignments to subordinates, ensuring appropriate workload distribut...
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