Senior Manager - Client Servicing

POSITION TITLE:

Senior Manager – CS, Order Management

PRIMARY RESPONSIBILITIES:

• Build a structure to have continuous governance/oversight on trainings and processes across Order Management and Subtitling Coordination, this goes across locations and specific to Lines of Services of Subtitling, Dubbing and Media Services

• Manage the timely update of documents and other material for Order Management and Subtitling Coordination across Subtitling, Dubbing and Media Services to be in line with the latest process and technology

• Be the point of contact for process improvements, training and documentation across Order Management and Subtitling Coordination

• Provide oversight and direction to the employees in your team in accordance with Deluxe policies and procedures

• Drive synergies in process and teams across Lines of Services GCO has oversight on

• Work closely with GPO on enhancement suggestions...