Job Description
**Overview**
+ Managing the day-to-day client relationship and communications between the agency and the current clients.
+ Support the Associate Business Director / Business Director to develop and produce effective communication strategies for clients, in line with their business objectives and marketing requirements.
+ Collaborate with cross-functional teams (from the agency and/or from the group) across multiple clients/projects in a fast-paced atmosphere to ensure cohesive and efficient campaigns
+ Monitor closely the communication trends and in charge of competitive audit/reports
+ Identify new business opportunities with current clients while managing allocated resource teams.
+ Supervise, inspire and guide the executive team members
**Responsibilities**
**Technical & Product**
+ Strong understanding of the advertising and media industries and the role of communication strategy within them.
+ Maintain a solid understanding of client’s business (industry, market, product) and their competitors and be able to transform key learnings into strategic inputs
+ Develop an excellent daily client relationship and foster consulting opportunities wherever possible
+ In-depth knowledge of agency capabilities, processes, and tools
**Business Acumen & Operational Efficiency**
+ Manage the day-to-day relationship with our internal & external teams
+ Ensure that all key supporting assets are consistently up-to-date and driving a productive outcome (agendas, contact reports delivered timeously with key deliverables and then drive out those deliverables to the agreed timings)
+ Oversee and run team status meetings to align internal and external stakeholders on priorities and goals of each meeting/project
+ Manage expectations, time, and quality standards, and secure agreement of clients and team members with strong attention to details
+ Demonstrate ownership and confident management of multi-projects for multiple clients on multiple markets - as well as internal stakeholders
+ Constantly exceed client expectations and ensure that KPIs of each project are met
+ Work together with your full team across Traffic, Strategy, Content Marketing, Creative, Production, Development, etc. to deliver high quality work
+ Full understanding of the production ecosystem, milestones and requirements
+ Seamlessly manage multiple stakeholders across multiple clients/markets under the guidance of your Business Lead / Business Director / Associate Business Director
**Innovative & Analytical Mindset**
+ Take full ownership of every job that comes through you – and ensure that every job is measured against client requirements, agreed strategy and on-brand
+ Demonstrate logical thinking when describing client issues: quickly identifying problems to be solved during daily operation & projects, and subsequently to come up with smart solutions for them
+ Communicate complex topics in a concise approach with excellence, maturity and intent when writing or speaking
+ Write briefs with full clarity on all requirements and inspire strategy, creative, production, development to do great work
+ Challenge yourself and the team (direct line report and partners – strategy, creative, production) on coming up with innovative ideas that address brand and business objectives
+ Good financial understanding of budgeting and estimating
**People & Leadership**
+ Takes initiative to challenge an established point of view with respect and openness.
+ Able to use storytelling to connect with internal and external stakeholders in a compelling manner to influence and inspire.
+ Able to handle complex issues and make decisions even when missing information.
+ Capable of proactively developing meaningful relationships with key decision makers.
+ Accepts responsibility for client problems, manages conflict and actively works to solve issues internally and externally.
+ Able to build succession plans and grow and mentor future talent.
+ Able to provide constructive feedback to others in a timely manner.
+ Demonstrates a collaborative and positive spirit and showcases inclusivity towards all people.
+ Listens and proactively seeks views from others to create an environment that is transparent and comfortable for others to share.
+ Able to motivate their team to pursue goals and deliver beyond their beliefs.
+ Able to assess ideas and people on merit alone, without bias or favoritism and gives recognition when due.
+ Empowers individuals to solve problems with full support when needed.
+ Capable of coaching and supporting others by aligning career expectations providing actionable, open and constructive feedback.
+ Capable of persuading others with integrity by understanding their motivations and identifying their concerns and work toward solving them.
+ Proactively and continuously work towards improving effective team working and collaboration.
+ Able to handle complex messages and is able to convey issues to facilitate others' understanding.
+ Able to initiate and lead open conversations with internal and external stakeholders to build a culture of trust.
+ Capable of creating opportunities for others to grow and demonstrate their learning agility.
+ Drives a culture of trust with peers, clients and other stakeholders.
**Self**
+ Able to adjust performance based on experiences and feedback and showcases agility and flexibility.
+ Displays openness to the ideas of others and leverages them when beneficial for the business.
+ Demonstrates the growth mindset and proactively adapts behavior and performance for sustained success.
+ Able to set high impact objectives and goes above and beyond to exceed performance.
+ Able to demonstrate agility and flexibility to respond and reprioritize based on different situations.
+ Able to constructively challenge the status quo and take risks to challenge internal and external perspectives.
+ Approaches situations and individuals with honesty, integrity, transparency and humbleness.
+ Showcases resilience and maintains drive and a positive outlook when faced with challenges.
+ Actively listens and is receptive to others' feedback on performance.
+ Able to take justified risks when appropriate and take accountability and responsibility when things don’t go as planned.
+ An early identifier of change, able to proactively develop and share plans to seize opportunities.
+ Acts ethically and makes ethical decisions in line with local regulations and contracts, even in the face of ethical challenges.
+ Able to listen to other people in a way that they feel understood, and is respectful of others.
+ Able to make timely decision that take into account different factors in ambiguous circumstances, considering impacts internally and externally.
+ Able to build initiatives despite doubts or resistance from others to deliver strategic impact.
**Qualifications**
+ Proficient in English & Arabic
+ Bachelor's degree in marketing advertising, or a related field
+ Minimum of 3 years of experience working in a Communications, Project Manager or Account Manager role - preferably within an experience in communication, digital or media agency, could also come from marketing/client side.
**Additional information**
R-3128 P-3529
+ Managing the day-to-day client relationship and communications between the agency and the current clients.
+ Support the Associate Business Director / Business Director to develop and produce effective communication strategies for clients, in line with their business objectives and marketing requirements.
+ Collaborate with cross-functional teams (from the agency and/or from the group) across multiple clients/projects in a fast-paced atmosphere to ensure cohesive and efficient campaigns
+ Monitor closely the communication trends and in charge of competitive audit/reports
+ Identify new business opportunities with current clients while managing allocated resource teams.
+ Supervise, inspire and guide the executive team members
**Responsibilities**
**Technical & Product**
+ Strong understanding of the advertising and media industries and the role of communication strategy within them.
+ Maintain a solid understanding of client’s business (industry, market, product) and their competitors and be able to transform key learnings into strategic inputs
+ Develop an excellent daily client relationship and foster consulting opportunities wherever possible
+ In-depth knowledge of agency capabilities, processes, and tools
**Business Acumen & Operational Efficiency**
+ Manage the day-to-day relationship with our internal & external teams
+ Ensure that all key supporting assets are consistently up-to-date and driving a productive outcome (agendas, contact reports delivered timeously with key deliverables and then drive out those deliverables to the agreed timings)
+ Oversee and run team status meetings to align internal and external stakeholders on priorities and goals of each meeting/project
+ Manage expectations, time, and quality standards, and secure agreement of clients and team members with strong attention to details
+ Demonstrate ownership and confident management of multi-projects for multiple clients on multiple markets - as well as internal stakeholders
+ Constantly exceed client expectations and ensure that KPIs of each project are met
+ Work together with your full team across Traffic, Strategy, Content Marketing, Creative, Production, Development, etc. to deliver high quality work
+ Full understanding of the production ecosystem, milestones and requirements
+ Seamlessly manage multiple stakeholders across multiple clients/markets under the guidance of your Business Lead / Business Director / Associate Business Director
**Innovative & Analytical Mindset**
+ Take full ownership of every job that comes through you – and ensure that every job is measured against client requirements, agreed strategy and on-brand
+ Demonstrate logical thinking when describing client issues: quickly identifying problems to be solved during daily operation & projects, and subsequently to come up with smart solutions for them
+ Communicate complex topics in a concise approach with excellence, maturity and intent when writing or speaking
+ Write briefs with full clarity on all requirements and inspire strategy, creative, production, development to do great work
+ Challenge yourself and the team (direct line report and partners – strategy, creative, production) on coming up with innovative ideas that address brand and business objectives
+ Good financial understanding of budgeting and estimating
**People & Leadership**
+ Takes initiative to challenge an established point of view with respect and openness.
+ Able to use storytelling to connect with internal and external stakeholders in a compelling manner to influence and inspire.
+ Able to handle complex issues and make decisions even when missing information.
+ Capable of proactively developing meaningful relationships with key decision makers.
+ Accepts responsibility for client problems, manages conflict and actively works to solve issues internally and externally.
+ Able to build succession plans and grow and mentor future talent.
+ Able to provide constructive feedback to others in a timely manner.
+ Demonstrates a collaborative and positive spirit and showcases inclusivity towards all people.
+ Listens and proactively seeks views from others to create an environment that is transparent and comfortable for others to share.
+ Able to motivate their team to pursue goals and deliver beyond their beliefs.
+ Able to assess ideas and people on merit alone, without bias or favoritism and gives recognition when due.
+ Empowers individuals to solve problems with full support when needed.
+ Capable of coaching and supporting others by aligning career expectations providing actionable, open and constructive feedback.
+ Capable of persuading others with integrity by understanding their motivations and identifying their concerns and work toward solving them.
+ Proactively and continuously work towards improving effective team working and collaboration.
+ Able to handle complex messages and is able to convey issues to facilitate others' understanding.
+ Able to initiate and lead open conversations with internal and external stakeholders to build a culture of trust.
+ Capable of creating opportunities for others to grow and demonstrate their learning agility.
+ Drives a culture of trust with peers, clients and other stakeholders.
**Self**
+ Able to adjust performance based on experiences and feedback and showcases agility and flexibility.
+ Displays openness to the ideas of others and leverages them when beneficial for the business.
+ Demonstrates the growth mindset and proactively adapts behavior and performance for sustained success.
+ Able to set high impact objectives and goes above and beyond to exceed performance.
+ Able to demonstrate agility and flexibility to respond and reprioritize based on different situations.
+ Able to constructively challenge the status quo and take risks to challenge internal and external perspectives.
+ Approaches situations and individuals with honesty, integrity, transparency and humbleness.
+ Showcases resilience and maintains drive and a positive outlook when faced with challenges.
+ Actively listens and is receptive to others' feedback on performance.
+ Able to take justified risks when appropriate and take accountability and responsibility when things don’t go as planned.
+ An early identifier of change, able to proactively develop and share plans to seize opportunities.
+ Acts ethically and makes ethical decisions in line with local regulations and contracts, even in the face of ethical challenges.
+ Able to listen to other people in a way that they feel understood, and is respectful of others.
+ Able to make timely decision that take into account different factors in ambiguous circumstances, considering impacts internally and externally.
+ Able to build initiatives despite doubts or resistance from others to deliver strategic impact.
**Qualifications**
+ Proficient in English & Arabic
+ Bachelor's degree in marketing advertising, or a related field
+ Minimum of 3 years of experience working in a Communications, Project Manager or Account Manager role - preferably within an experience in communication, digital or media agency, could also come from marketing/client side.
**Additional information**
R-3128 P-3529
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