Senior Manager-CRM

Hi,

We are having an opening for Senior Manager -CRM at our Mumbai location.

Core CRM & Leadership

• 15+ years in CRM/MarTech or Commercial IT; 7–10 years leading teams/programs.
• Proven ownership of enterprise CRM portfolios across multiple markets/business units with executive stakeholder management and OKR delivery.
• Strong program governance: quarterly planning, release trains, risk/issue management, contractual/SOW governance, and benefits tracking.

Pharma CRM & Compliance

• Deep expertise in SFE/CRM: CLM/eDetailing, call reporting, territory/STP, sample management, chemist/retail reporting, RCPA, expense workflows.
• Compliance by design: UCPMP, DPDP (India), GDPR, 21 CFR Part 11 controls, consent & preference management, PV/AE intake and routing.

Architecture, Data & Integrations

• Hands-on solution leadership on Salesforce/Veeva/Phyzi...