Job Description
Hi,
We are having an opening for Senior Manager -CRM at our Mumbai location.
Core CRM & Leadership
15+ years
in CRM/MarTech or Commercial IT;
7–10 years
leading teams/programs.
Proven ownership of enterprise CRM portfolios across multiple markets/business units with executive stakeholder management and OKR delivery.
Strong program governance: quarterly planning, release trains, risk/issue management, contractual/SOW governance, and benefits tracking.
Pharma CRM & Compliance
Deep expertise in SFE/CRM: CLM/eDetailing, call reporting, territory/STP, sample management, chemist/retail reporting, RCPA, expense workflows.
Compliance by design: UCPMP, DPDP (India), GDPR, 21 CFR Part 11 controls, consent & preference management, PV/AE intake and routing.
Architecture, Data & Integrations
Hands-on solution leadership on Salesforce/Veeva/Phyzii/Dynamics; API-first patterns (REST/webhooks/iPaaS), ETL/ELT (Informatica/Talend...
We are having an opening for Senior Manager -CRM at our Mumbai location.
Core CRM & Leadership
15+ years
in CRM/MarTech or Commercial IT;
7–10 years
leading teams/programs.
Proven ownership of enterprise CRM portfolios across multiple markets/business units with executive stakeholder management and OKR delivery.
Strong program governance: quarterly planning, release trains, risk/issue management, contractual/SOW governance, and benefits tracking.
Pharma CRM & Compliance
Deep expertise in SFE/CRM: CLM/eDetailing, call reporting, territory/STP, sample management, chemist/retail reporting, RCPA, expense workflows.
Compliance by design: UCPMP, DPDP (India), GDPR, 21 CFR Part 11 controls, consent & preference management, PV/AE intake and routing.
Architecture, Data & Integrations
Hands-on solution leadership on Salesforce/Veeva/Phyzii/Dynamics; API-first patterns (REST/webhooks/iPaaS), ETL/ELT (Informatica/Talend...
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