Senior Manager, Customer Experience

ECP is a fast-growing SaaS platform powering day-to-day operations for more than 8,000 senior living communities across the country. As the industry evolves, we continue to expand our product suite and deepen our commitment to helping operators deliver better care with greater efficiency. 

Over the past several years, ECP has undergone significant growth across our customer base, product, and team. With new products coming to market, increasing growth rate, and a desire to continue exceeding customer expectations, we are entering an important new phase of scale. To support this momentum, we are investing in the people that will help carry ECP through its next stage of growth. 

The Opportunity:

We are seeking a thoughtful, people-centered operational leader to help shape the future of our Customer Experience (CX) division. This role is ideal for someone who thrives at the intersection of customer advocacy, internal operations, and organi...