Job Description

Description

🌱 Customer Operations Senior Manager

📍 Aurum Site – Edmonton, AB
🕒 Full-Time | Permanent
📡 Hybrid Work Flexibility

⭐About the Role

EPCOR Water Services is seeking an experienced senior leader to oversee Customer Care, Dispatch, and Meter Installation operations. You will drive service excellence, operational performance, customer experience, and team engagement while maintaining safe, reliable delivery of essential water services.

This role combines strategic planning (1–2 years), people leadership, and hands‑on operational oversight.

🌍 Key Responsibilities

📌Strategic Planning & Alignment

  • Develop and execute a 1–2 year operational plan aligned to business priorities.
  • Forecast and manage budgets, resource needs, and workforce planning.
  • Monitor performance metrics and ensure targets are achieved.
  • Anticipate risks, issues, and long‑term opportunities across Water Services.

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    Job Details

    Location
    Edmonton, Alberta, Canada
    Job Type
    Full-time
    Category
    Top Executives
    Posted Date
    February 09, 2026
    Deadline
    March 21, 2026