Senior Manager Customer Quality

As a Senior Staff Specialist/Analyst in Customer Quality Engineering, you will be joining a collaborative team dedicated to upholding our high standards for innovative electronic solutions. In this fast-paced and dynamic environment, you will play a vital role in ensuring exceptional product reliability and customer satisfaction. Your Role Key responsibilities in your new role Coordinate and support quality tasks related to New Product Introduction and customer inquiries Participate in customer audits and support preparation to ensure compliance with industry standards Build and maintain customer relationships through proactive and clear communication Manage Failure Analysis requests, interpret reports, and relay findings to customers A ct as the main interface for customer complaints , providing timely analysis and support Collaborate with internal teams to address technical issues and drive continuous improvement Willingness to travel up to 25% of the time to support customer and bus...