Senior Manager, Customer Service APAC Distribution

Senior Manager, Customer Service APAC Distribution

Responsibilities and duties include:

• Team Leadership & Development: Manage and coach the APAC CS team.
• Change Management: translating global initiatives and strategy into the region and help the team adopt to new challenges.
• Project Management: transformation initiatives within the distributor network, including the adoption of new standards and digital solutions.
• Process Optimization: Initiate and execute projects aimed at improving service quality, efficiency, and customer satisfaction.
• Stakeholder Collaboration: Work closely with internal teams, their senior management levels and external partners to ensure seamless communication and flawless execution of our demand fulfillment.
• Proactive escalation handling: Support your team to professionally handle customer escalation and allocation scenarios.

Qualifications and experience:

• Proven ex...