Senior Manager - Customer Service

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Senior Manager / Manager, Customer Service

Responsibilities
• Respond to customer inquiries and problem escalations.
• Proactively resolve people issues and ensure that attrition is well below the defined target.
• Leading operations and spearheading processes for excelling business targets for the Business Unit.
• Meet all people management metrics: Responsible for Attriti...