Job Description

Senior Customer Success Manager (Graphy Inc., On-site)

Location: Domlur, Bengaluru.

Team: Customer Success & Key Account Manager

Experience: 4–7 years

Type: Full-time

About the Role

We are looking for a Senior Customer Success Manager (Sr. CSM) to strengthen and scale our Customer Success function. In this mid-senior role, you will guide a team of Customer Success Managers and Key Account Managers, support account strategy, and ensure long-term customer satisfaction, retention, and expansion. This role requires strong customer understanding, team coordination skills, and the ability to operate strategically in a fast-paced, SaaS-first environment.

Key Responsibilities:

Team Management & Support

  • Guide, mentor, and ...

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