Senior Manager, Customer Success

Our client is a leading childcare catering company that provides healthy, delicious, child-friendly meals and snacks to childcare centers and schools. They combine excellent nutrition with flavors and foods children love and are hiring a Senior Manager of Customer Success .

Reporting to the Senior Director, Sales and Customer Service, the Senior Manager of Customer Success is responsible for leading and managing the Customer Success function. Responsibilities span from partnering in the creation of the function strategy to overseeing the day to day operations of the Customer Care team. The role would be responsible for setting targets and strategies to support an amazing customer experience as measured by the Net Promoter Score. Ultimately, this role will be responsible for leading, developing, inspiring, and managing their direct reports and leading other indirect roles that will support the function in achieving business and performance objectives, an...