Job Description
Job Description:
A Senior Manager of Customer Success assists in developing and executing overall customer success strategy and renewal ARR across thousands of customers. They understand the strategic vision for Pluralsight within the customer base and will lead the customer renewals for all Public Sector accounts. They guide and coach their teams on success planning, adoption strategies, and customer critical issues, while working with peer sales directors, global CSM directors and VPs to drive renewals and expansion opportunities to achieve best-in-class gross and net retention targets.
Who you’re committed to being:
You enjoy learning and are open to new ways of doing things.
You are not afraid to be yourself, experiment, make mistakes and learn from them, ask questions, or voice your concerns.
When communicating, you are self-aware, insightful, and proactive.
You are a team member first and aware th...
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