Job Description


Role Overview

The Senior Manager, Desktop Infrastructure, is a key leadership role with dual strategic responsibilities: (1) operational oversight and vendor management of Service Desk (SD) and Desktop Engineering (DE) services for Whole-of-Government (WOG) users within A*STAR, and (2) technical ownership of End-User Computing (EUC) hardware and Operating System technologies across A*STAR (Whole-of-A*STAR).

This position establishes strong process governance, drives continuous improvement, leads strategic projects, and enhances the end-user experience. The role holder will manage vendor relationships and service delivery for WOG operations while serving as the technical authority for laptop hardware standards, OS lifecycle management, and platform governance within A*STAR.

Key Responsibilities

1. WOG Vendor Relationship & Performance Management


  • Serve as the primary relationship owner for WOG SD/DE vendors, managing da...

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