Senior Manager, Development (Pega)

Overview

Requisition ID:

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. We are looking for a Senior Manager of Development to join our Canadian Contact Center Platform (Pega CRM) Intake team – we develop technology that powers the Canadian Experience Center (CEC) business line. Pega CRM interfaces with 240+ services across the floor of the bank servicing 16+ business line areas. Our team is a high-performing agile team delivering changes on time, on budget with high quality.

Responsibilities

• Management and delivery for the portfolio of funded Intakes focused on Pega CRM, service integration and agent-customer centric priorities.
• Integrate Genesys AI capabilities to drive better client experience coupled with reduced agent average handle time (AHT).
• Incorporate modern technologies and best practices to improve throughput (Pega Blueprin...