Senior Manager, Digital Operations

We are currently seeking a Senior Manager, Digital Operations to join our team.

The Senior Manager, Digital Operations is responsible for overseeing support and operations for Enterprise Applications and mission critical systems, which include CRM, API, and Digital Banking. This role ensures operational excellence, risk management, and strategic leadership across technical teams and projects. The Senior Manager leads a technical team, supports project delivery and transition to operations, and builds strong relationships with internal stakeholders and external vendors. The role also manages escalations, ensures compliance with governance and audit standards, and drives operational excellence through automation, knowledge documentation, and the strategic adoption of emerging technologies such as generative AI to continually evolve service delivery, governance, and system reliability. 

Here’s what would be included as a part of your typical day