Job Description
POSITION SUMMARY: The Senior Manager, Digital Strategy serves as a key strategic leader within the Digital Customer Experience team, responsible for researching, formulating, and supporting execution of transformative digital initiatives that create competitive advantage. The incumbent will develop comprehensive multi-year digital roadmaps across web platforms, sales enablement, self-service capabilities, and other customer touchpoints to deliver best-in-industry experiences that differentiate our company. The Senior Manager, Digital Strategy partners with cross-functional leaders to translate business objectives into actionable digital strategies while providing strategic guidance to the digital product management team.
PRINCIPAL RESPONSIBILITIES:
Supports Digital Customer Experience team and functional owners in the identification, development and execution of strategic actions, including definition of the problem statement, solicitation and alignmen...
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