Job Description

GAQ426R342

Our rapidly scaling technology company—set to double in size to 20,000 employees worldwide—seeks a visionary leader to transform IT support into a strategic advantage. This role will reimagine our support service model, embed AI and automation at scale, and cultivate high-performing, globally-distributed teams focused on outstanding service and user experience. This role reports to the Director of IT Support & Operations.


The impact you will have: 

  • Redesign and scale Databricks’ global IT Support function to meet the evolving needs of a fast-growing, distributed workforce—delivering seamless, automated, and data-driven employee experiences.

  • Lead, coach, and inspire regional and global support teams to operate with accountability, curiosity, and technical excellence—creating a culture that thrives on continuous improvement and proactive problem-solving.

  • Accelerate digital transformation of IT service operations by impl...

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