Senior Manager, Help Desk

Job Title

Purpose of the role

At Amadeus Hospitality, we envision a 5-Star Operational Model aimed at delivering world-class service within the hospitality industry. Our key aspirations include enhancing customer satisfaction, improving service delivery, and achieving cost-effective operations to support anticipated growth. 

Position Summary: The Senior Manager, Level 1 Customer Support will be responsible for overseeing the day-to-day operations of the Asia Pacific Level 1 customer support team. This role is crucial in ensuring that customer inquiries and issues are resolved efficiently and effectively, contributing to the overall customer satisfaction and operational excellence of the organization.

Purpose of the Role: The primary purpose of the Senior Manager, Level 1 Customer Support is to lead and manage the Level 1 customer support team, ensuring high-quality service delivery, adherence to service level agreements (S...