Job Description
You shall be primarily responsible for delivering various critical components of the B2C business P&L and customer metrics. You will play a critical role in laying out a multi-year strategy for the evolution and growth of the business, as well as lead execution of high-impact, cross-functional projects. You will own customer metrics, growth, CVPs, and conversions for multiple channels.
Key Responsibilities
• Manage key business metrics including:
• Customer acquisition and retention
• Conversion
• Segment / booking volumes
• Net revenue
• Revenue per segment
• Marketing / discounts per segment
• EBIT
• P&L Focus: Manage various components of the P&L.
• Work closely with Marketing and Central teams on traffic growth, CVPs, and improving the share of sustainable traffic.
• Supplier Relationships: Provide critical inputs to the Supplier Relations team for ongoing discussions with various airlines.
• Product: Monitor global trends in consumer behaviour and use a deep understanding of consumer and airline needs to evolve the Cleartrip Air product in conjunction with the Product team.
• Cross-Functional Ownership:
Work closely with internal teams across Product, Technology, Fulfilment, Customer Support, Corporate Strategy, and Marketing. The role involves managing relationships and taking accountability for end-to-end delivery of tasks to drive traffic growth, conversion, and incremental revenue for each category.
• Pricing and Promotions:
Ideate sales promotions with marketing teams and manage website pricing through benchmarking.
• Presentation and Reporting:
Performance reporting and presentations to internal and external stakeholders and leaders.
Desired Candidate
• Prior experience in Growth / P&L / Category Management / Corporate Development / Corporate Strategy / Product Management preferred.
• Approximately 7-12 years of experience .
• Growth-oriented mindset is a must.
• Prior online and travel industry experience preferred.
• Excellent understanding of market and consumer trends .
• Highly analytical with advanced knowledge of MS Office Suite and Google tools .
• Experience with web analytics, data analytics, decision-making & BI tools such as:
• Google Analytics (GA)
• SQL
• R / Python
• Tableau
• QlikSense / QlikView
• Power BI
• Self-starter with excellent communication, leadership, presentation, interpersonal, and analytical skills .
• Ability to communicate effectively with different functional teams and leadership levels to drive objectives.
• Demonstrated strong performance in prior roles with outstanding execution and problem-solving skills .
• Ability to build strong business relationships with key stakeholders and partners .
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