Job Description

You shall be primarily responsible for delivering various critical components of the B2C business P&L and customer metrics. You will play a critical role in laying out a multi-year strategy for the evolution and growth of the business, as well as lead execution of high-impact, cross-functional projects. You will own customer metrics, growth, CVPs, and conversions for multiple channels.

Key Responsibilities

• Manage key business metrics including:

• Customer acquisition and retention

• Conversion

• Segment / booking volumes

• Net revenue

• Revenue per segment

• Marketing / discounts per segment

• EBIT

P&L Focus: Manage various components of the P&L.

• Work closely with Marketing and Central teams on traffic growth, CVPs, and improving the share of sustainable traffic.

Supplier Relationships: Provide critical inputs to the Supplier Relations team for ongoing discussions with various airlines.

Product: Monitor global trends in consumer behaviour and use a deep understanding of consumer and airline needs to evolve the Cleartrip Air product in conjunction with the Product team.

Cross-Functional Ownership:

Work closely with internal teams across Product, Technology, Fulfilment, Customer Support, Corporate Strategy, and Marketing. The role involves managing relationships and taking accountability for end-to-end delivery of tasks to drive traffic growth, conversion, and incremental revenue for each category.

Pricing and Promotions:

Ideate sales promotions with marketing teams and manage website pricing through benchmarking.

Presentation and Reporting:

Performance reporting and presentations to internal and external stakeholders and leaders.

Desired Candidate

• Prior experience in Growth / P&L / Category Management / Corporate Development / Corporate Strategy / Product Management preferred.

• Approximately 7-12 years of experience .

Growth-oriented mindset is a must.

• Prior online and travel industry experience preferred.

• Excellent understanding of market and consumer trends .

• Highly analytical with advanced knowledge of MS Office Suite and Google tools .

• Experience with web analytics, data analytics, decision-making & BI tools such as:

• Google Analytics (GA)

• SQL

• R / Python

• Tableau

• QlikSense / QlikView

• Power BI

• Self-starter with excellent communication, leadership, presentation, interpersonal, and analytical skills .

• Ability to communicate effectively with different functional teams and leadership levels to drive objectives.

• Demonstrated strong performance in prior roles with outstanding execution and problem-solving skills .

• Ability to build strong business relationships with key stakeholders and partners .

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