Job Description

Job Title: Senior Manager IS OPS

Experience:10–15 years
Location:Mumbai

Reporting:Director IT Operation and Infrastructure

Role Overview:

We are seeking an experienced professional to lead end-user operations for large enterprise accounts. The ideal candidate will drive operational excellence, manage diverse support teams, and ensure compliance with organizational standards while delivering exceptional user experience.

Key Responsibilities:

  • Operational Excellence:Oversee incident management, service requests, and white-glove support for senior stakeholders.Managing NPS, MTTR, User awareness, Ticket ageingManage large teams across End User Support, Service Desk, Field Support, and Manufacturing Site Support.Ensure smooth onboarding and offboarding processes.
  • Asset Management:Manage lifecycle of 15,000–20,000 assets including procurement, tracking, and disposal.Implement e-waste pr...

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