Job Description
**Job Title: Senior Manager IS OPS**
**Experience:** 10–15 years
**Location:** Mumbai
**Reporting:** Director IT Operation and Infrastructure
**Role Overview:**
We are seeking an experienced professional to lead end-user operations for large enterprise accounts. The ideal candidate will drive operational excellence, manage diverse support teams, and ensure compliance with organizational standards while delivering exceptional user experience.
**Key Responsibilities:**
+ **Operational Excellence:**
+ Oversee incident management, service requests, and white-glove support for senior stakeholders.
+ Managing NPS, MTTR, User awareness, Ticket ageing
+ Manage large teams across End User Support, Service Desk, Field Support, and Manufacturing Site Support.
+ Ensure smooth onboarding and offboarding processes.
+ **Asset Management:**
+ Manage lifecycle of 15,000–20,000 assets including procurement, tracking, and dis...
**Experience:** 10–15 years
**Location:** Mumbai
**Reporting:** Director IT Operation and Infrastructure
**Role Overview:**
We are seeking an experienced professional to lead end-user operations for large enterprise accounts. The ideal candidate will drive operational excellence, manage diverse support teams, and ensure compliance with organizational standards while delivering exceptional user experience.
**Key Responsibilities:**
+ **Operational Excellence:**
+ Oversee incident management, service requests, and white-glove support for senior stakeholders.
+ Managing NPS, MTTR, User awareness, Ticket ageing
+ Manage large teams across End User Support, Service Desk, Field Support, and Manufacturing Site Support.
+ Ensure smooth onboarding and offboarding processes.
+ **Asset Management:**
+ Manage lifecycle of 15,000–20,000 assets including procurement, tracking, and dis...
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