Job Description
Job Description
Job Title: Senior Manager IS OPS
Experience:10u201315 years
Location:Mumbai
Reporting:Director IT Operation and Infrastructure
Role Overview:
We are seeking an experienced professional to lead end-user operations for large enterprise accounts. The ideal candidate will drive operational excellence, manage diverse support teams, and ensure compliance with organizational standards while delivering exceptional user experience.
Key Responsibilities:
- Operational Excellence:
- Oversee incident management, service requests, and white-glove support for senior stakeholders.
- Managing NPS, MTTR, User awareness, Ticket ageing
- Manage large teams across End User Support, Servic...
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