Job Description

Concentrix Quezon City, National Capital Region, Philippines

Senior Manager - Innovation

Position at Concentrix – Full‑time, Mid‑Senior level.

Responsibilities

  • Drive, deliver, and deploy various Innovation Initiatives.
  • Have a seat on the table and be highly visible across xBRs, client or account meetings, and client visits.
  • Provide end‑to‑end assessments and customer journey maps to streamline processes and propose applicable automation tools and process improvements.
  • Lead ideation sessions with the account and co‑innovate with the client.
  • Replicate best practices applicable to the account.
  • Establish analysis and action plans related to Innovation to address VOC, CVAs, and prevention/improvement of any Hypercare status.
  • Provide awareness and/or trainings on Automation, ThinkCX, and Six Sigma.

Job Details

  • Seniority level: Mid‑Senior level
  • ...

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