Senior Manager, IT Support

Overview

Hybrid (4 days/week in office)

What You’ll Do

• Lead & Oversee Platform Operations – Ensure Oracle AML batches run smoothly, SLAs are met, and issues are quickly resolved.


• Optimize & Automate – Drive automation of manual tasks, improve processes, and re-engineer Oracle batches in partnership with engineering teams.


• Incident Management – Manage bridges during system incidents, coordinate responses, and ensure effective resolutions.


• Documentation & Testing – Keep DR documentation current, plan and execute disaster recovery tests, and maintain runbooks.


• Strategic Delivery – Plan and oversee infrastructure patches, environment changes, and production improvements.


• Collaboration & Mentorship – Act as the EST point of contact for global vendor teams, mentor support staff, and promote best p...