Senior Manager - Key Accounts

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As a Senior Manager – Key Accounts at Razorpay, you will be responsible for sustaining and nurturing long-term relationships with Razorpay’s most valuable clients. This role demands a mix of strategic account management, cross‑selling, and client advocacy to ensure client satisfaction, retention, and growth. You will act as the bridge between Razorpay and its key clients, driving revenue while ensuring best‑in‑class customer experience.

Roles and Responsibilities

• Build and maintain strong, trusted relationships with key client stakeholders and decision‑make
• Drive account growth through cross‑selling and up‑selling Razorpay’s suite of products and solutions, ensuring achievement of portfolio quot
• Conduct regular business reviews with clients to assess satisfaction levels, identify opportunities, and address potential ris
• Represent Razorpay in client meetings (onsite and virtual), strengthening partnerships and building long‑term tru
• Achieve client relationship targets and KPIs as set by the leadership te
• Liaise with internal teams (Product, Operations, Support, and Tech) to ensure client needs are met effectively and time
• Escalate and resolve issues proactively, ensuring quick turnaround and high client satisfacti
• Conduct client satisfaction surveys and use feedback to improve account servici
• Monitor and report on company performance against SLAs, flagging and mitigating risks where need
• Ensure accurate, updated client information and interactions are maintained in CRM too

Requirements and Qualifications

• 5–8 years of proven experienc e in Key Account Management / Enterprise Sales in the B2B domain, preferably in a payment gateway, SaaS, or fin
• Strong understandin g of customer relationship manag ment and best practices in account servi
• Excellent communication, negotiation, and interpersonal skills with the ability to build rapport at multiple le
• vels. A strategic mindset with a go‑getter att initude and strong business acumen.
• Experience in handling CXO‑level conversations and driving account expan sion.
• Strong analytical skills with the ability to translate data into actionable insi ghts.
• High ownership, work ethics, and the ability to thrive in a fast‑paced, evolving environ

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Sales, Management, and Project Management

Industries

Financial Services, Banking, and Technology, Information and Media