Job Description

Is this role right for you?

In this role, you will:

Drive Operational Excellence

  • Lead a customer‑focused culture that strengthens client relationships and leverages Bank‑wide capabilities.

  • Prioritize departmental activities, ensuring resources and staffing levels meet business demands.

  • Monitor daily, weekly, and monthly transaction volumes and operational metrics, providing direction or escalation where necessary.

  • Continuously review processes to identify opportunities for automation, risk reduction, and improved client service.

  • Manage Risk & Controls

  • Oversee monitoring of unconfirmed transactions to prevent risk exposure.

  • Ensure all large‑value or aged items are proactively addressed and resolved.

  • Identify root causes of operational issues, implementing solutions that minimize future risk.

  • Support the development, execution, and maintenance of a strong m...
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