Job Description

Main Accountabilities

  • Oversee end-to-end service delivery of OTC functions including:
  • Credit & Compliance
  • Cash Application
  • Order Management
  • Billing
  • Collections
  • Dispute Management
  • Period-End Closing & Reporting
  • Drive transformation, standardization, and automation of OTC processes.
  • Ensure SOX, IGAAP, and Local GAAP audit readiness and 100% compliance.
  • Collaborate with internal stakeholders to resolve operational issues affecting KPIs.
  • Lead Six Sigma or process improvement projects to drive efficiency.
  • Conduct monthly governance reviews to address challenges and action plans.
  • Manage peopl...

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