Senior Manager - OTC

This position will be responsible for service delivery management and transformation of the Customer Service & Sales Support function from BBS MOH. The individual will lead a team engaged in service delivery, controls adherence, and period-end closing & reporting across various regions (BEMEA/BAS/BNA). The role includes identifying improvement or automation opportunities and driving digitalization initiatives across the function.

An ideal candidate is a proactive, deadline-driven task manager with strong process improvement skills, motivated by impact and dedicated to delivering exceptional customer service. Empathy and a deep understanding of client needs are essential.

Main Accountabilities:

Operational Leadership and Team Management

• Oversee the end-to-end customer service & sales order process ensuring accuracy, timeliness, and efficiency
• Collaborate with sales, logistics, and finance teams to align priorities, timelines, and product avail...