Job Description

A global technology and outsourcing company based in Angeles, Philippines is looking for a Senior Manager for Service Excellence. This role emphasizes leadership in project execution and driving process improvements within a BPO setting. The ideal candidate will have at least 10 years of experience in the BPO sector, with essential qualifications like LSS Greenbelt Certification and a background in managing Telco and Media accounts. Mentoring and developing team members while ensuring project success will be key responsibilities.
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