Job Description

Job Functions

, Essential Duties and Responsibilities
  • Define and execute the Process Excellence strategy aligned with organizational objectives.
  • Drive transformation programs that enhance efficiency, scalability, and customer experience.
  • Identify high-impact process improvement opportunities across business units.
  • Oversee implementation of automation solutions using Power Apps, Power Automate & Agentic AI
  • Deliver advanced dashboards and actionable insights using Power BI and other analytics platforms.
  • Ensure robust data governance and quality for decision-making.
  • Collaborate with senior leadership and cross-functional teams to ensure successful adoption of process improvements.
  • Influence and manage change at all levels of the organization.
  • Establish standards, best practices, and governance for process excellence and automation initiatives.
  • Monitor KPIs and ensure compliance with regulatory and organizational requirements.
  • Mentor and develop high-performing teams.
  • Conduct Yellow Belt and Green Belt training to build organizational capability in Lean Six Sigma.
  • Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
  • At Ascensus we are guided by our Core Values of People Matter, Quality First and Integrity Always®. They inspire us every day to prioritize an environment of respect for those we serve and one another and should be visible in your actions on a day-to-day.

    • Supervision

  • N/A

    • Section 3: Experience, Skills, Knowledge Requirements

  • 10+ years in Process Excellence, Automation, and Analytics, with at least 4 years in a leadership role.
  • Proven track record of managing enterprise-level transformation programs.
  • Strong knowledge of Lean, Six Sigma Black Belt certified, and Agile methodologies.
  • Hands-on experience with RPA tools, Microsoft Power Platform, and Agentic AI
  • The ability to communicate complex concepts to senior stakeholders and non-technical audiences.
  • Strategic thinking, stakeholder management, and change leadership.
  • Ability to build and lead high-performing teams.

    • Preferred Qualifications:

  • Graduation/Post-Graduation in Commerce, Computer Science, or related fields.
  • Six Sigma Black Belt Certification - Mandatory
  • Experience in Agile/Scrum environments and managing PMO-level initiatives.

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