Senior Manager, Process Improvement

Position Summary

The Senior Manager, Process Improvement is responsible for leading strategic development and execution of process improvement and innovation projects to support business objectives. This role ensures alignment with stakeholders and efficient use of resources, focusing on cost reduction and enhancing customer and operational experiences.

What you'll do

The Senior Manager, Process Improvement leads the strategic development and execution of initiatives that enhance customer and associate experience, improve operational efficiency within store‑fulfilled channels, and reduce the cost to serve. This role develops multi‑year roadmaps aligned with financial commitments, corporate priorities, and business OKRs, while providing regular progress updates to senior leadership.

The Senior Manager oversees a team responsible for end‑to‑end project delivery, from problem identification, scoping, business case development, prio...