Job Description

Responsibilities

:

Platform Managed Services

  • Lead Veeva release management: planning, impact assessments, implementation, testing, documentation, and training.
  • Conduct training sessions and demos post-release to ensure smooth end-user adoption.

    • Incident Management

  • Handle day-to-day issue resolution and liaise with Veeva on platform-related issues.
  • Propose lean processes to reduce incident tickets by up to 20% through training and trend analysis.

    • Change Management & Internal Releases

  • Configure permissible changes including workflows, lifecycle states, security settings, and controlled vocabularies.

    • Reporting & Dashboards

  • Create and update system reports and dashboards based on business needs.
  • Proactively identify and highlight data anomalies with attention to detail.

    • Access Management

  • Manage access rights aligned with data governance and compliance frameworks.

    • User Adoption & Support

  • Drive adoption of RIMS functionality through checklists, work instructions, and direct support.

    • Training & Development

  • Conduct monthly training and on-demand sessions to address user knowledge gaps.

    • Data Management Services

  • Manage foundational data (Product, Family, Variant, Packaging) in accordance with standards.
  • Ensure data quality using KPIs; define and implement corrective/preventive actions.
  • Handle large data uploads/extractions, metadata tagging, and validation tasks.
  • Support system migration projects via data cleansing and quality plans.
  • Maintain consistent naming conventions and taxonomy protocols.

    • Continuous Improvement

  • Deliver quarterly updates showcasing measurable improvements and user efficiency gains.

    • About You - Skills & Experience Required

    We're looking for a motivated individual with a strong background in regulatory systems and Veeva Vault RIMS, preferably in the pharmaceutical, CRO, or CMO sectors.

    Required Experience:

  • Around 10 years of experience in regulatory information or data systems management
  • Proven expertise with Veeva Vault RIMS (or similar life sciences platforms)

    • Qualifications:

  • Bachelor's degree in Life Sciences, Computer Science, IT, or related field
  • Veeva certifications (preferred but not mandatory)

    • Technical Skills:

  • Strong knowledge of Veeva Vault platform, including configuration, support, and administration
  • Proficiency in MS Word, Excel, PowerPoint, Outlook, Project
  • Familiarity with SaaS/cloud platforms and basic software validation/testing
  • Understanding of GxP, product lifecycle management, and compliance frameworks
  • Ability to manage, troubleshoot, and resolve platform or data-related issues

    • Soft Skills:

  • Excellent communication skills with a collaborative, cross-functional mindset
  • Strong stakeholder management and problem-solving ability
  • Attention to detail and methodical approach to data, documentation, and deadlines
  • Self-starter who thrives in dynamic, fast-paced environments

    • What We Offer

  • Competitive salary + performance-based bonus
  • Pension Scheme
  • Health & wellbeing programs
  • Paid holidays & generous leave policy
  • Learning & development opportunities
  • Inclusive and supportive work culture
  • Hybrid working model (3 office days, 2 remote)

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