Senior Manager – Restaurant & Bar Operations

Position Overview

The Senior Manager – Restaurant & Bar Operations is responsible for the overall management, profitability, and guest satisfaction of all restaurant and bar operations, including bar support for banquets. The role focuses on operational excellence, financial performance, service standards, and revenue growth through strong leadership and cross-functional collaboration.

Key Responsibilities

Guest Experience & Service Excellence

• Ensure exceptional guest experience through warm welcomes, attentive service, and prompt issue resolution
  

• Maintain a visible presence during peak service periods and convert guest feedback into action
  

• Monitor ambience, cleanliness, music, lighting, and table layouts in line with brand standards
  

Daily Operations Management

• Plan and direct daily restaurant and bar operations inc...