Senior Manager – Restaurant & Bar Operations

Position Overview

The Senior Manager – Restaurant & Bar Operations is responsible for the overall management, profitability, and guest satisfaction of all restaurant and bar operations, including bar support for banquets. The role focuses on operational excellence, financial performance, service standards, and revenue growth through strong leadership and cross-functional collaboration.

Key Responsibilities

Guest Experience & Service Excellence

• Ensure exceptional guest experience through warm welcomes, attentive service, and prompt issue resolution
  

• Maintain a visible presence during peak service periods and convert guest feedback into action
  

• Monitor ambience, cleanliness, music, lighting, and table layouts in line with brand standards
  

Daily Operations Management

• Plan and direct daily restaurant and bar operations including opening, closing, and shift handovers
  

• Conduct pre-service briefings covering menus, promotions, VIPs, and service priorities
  

• Coordinate closely with kitchen and stewarding teams to ensure timely and seamless service
  

Financial Performance & Controls

• Drive revenue through upselling, cross-selling, table turns, and beverage promotions
  

• Monitor and control beverage cost, breakage, wastage, consumables, and overtime
  

• Review daily sales reports, revenue mix, and KPIs; implement corrective actions
  

Team Leadership & Training

• Recruit, schedule, supervise, and motivate restaurant and bar teams
  

• Deliver continuous training on service standards, product knowledge, and suggestive selling
  

• Manage performance appraisals, grooming standards, discipline, and team engagement
  

Product, Inventory & Compliance

• Collaborate with Executive Chef and bar leadership on menu planning and beverage programs
  

• Oversee inventory management, stock counts, variance resolution, and portion controls
  

• Ensure compliance with food safety, hygiene, alcohol service regulations, and internal SOPs
  

Coordination, Marketing & Events

• Work with sales and marketing teams on promotions, themed events, and outlet positioning
  

• Coordinate restaurant and bar operations for banquets, in-house events, and group business
  

• Support reputation management through guest feedback and brand engagement initiatives
  

Requirements

Qualifications & Experience

• Degree or Diploma in Hotel Management or Hospitality
  

• Extensive experience in restaurant and bar operations with senior supervisory or managerial exposure
  

• Strong expertise in F&B operations, cost control, menu engineering, and service standards
  

• Working knowledge of POS, PMS, inventory systems, and MS Office