Senior Manager, Service & Sales Model

Sr. Manager, Service & Sales Model

Purpose

Is responsible for the design and management of the IB region’s bank service and sales methodologies. This role ensures that service delivery and sales processes are integrated, efficient, and customer centric. Will leverage data and market insights to continuously refine service and sales strategies, ensuring they are effective and adaptable to changing market conditions.

Accountabilities

• Drives a customer focused culture throughout the team to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Develop and implement comprehensive service and sales models that align with the bank’s strategic objectives and customer expectations.
• Ensure that the service and sales approaches are integrated, streamlined, and scalable across all retail banking channels.
• Monitor and analyze service and sales performance data to identify trends, ...